Shipping policy

1. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Processing does not occur on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed.

Delivery times depend on your location. Estimated timeframes are:

These are estimates and may vary due to customs processing, carrier delays, or unforeseen events.

Shipping costs are calculated at checkout based on destination and total order weight/size.

From time to time, Lumina Sale may offer free shipping promotions.

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 1–3 business days to update in the carrier’s system.

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

The customer may be responsible for reshipment fees.

Lumina Sale is not responsible for packages lost due to incorrect addresses provided at checkout.

International orders may be subject to customs fees, import taxes, duties, or government charges.

These fees:

We recommend contacting your local customs office for more information.

Lumina Sale is not liable for delays caused by the shipping carrier or customs.

If your package is:

We will investigate and assist in replacing the order when applicable.

If your item arrives damaged, contact us within 48 hours with:

We will assist with a replacement or refund based on our Return & Refund Policy.

Once an order is shipped, it cannot be canceled.
Customers may request a return after receiving the product, following our Return & Refund Policy.

For any shipping-related questions, please contact: