Return and refund policy

Returns

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, in original packaging, and in the same condition in which they were received.

  • To start a return, please contact us at help@luminasale.shop with your order number and reason for the return.

Refunds

  • Once your returned item is received and inspected, you will receive an email notification regarding the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 5–7 business days.

  • Shipping fees are non-refundable, unless the return is due to an error or defect on our part.

Exchanges

  • We do not offer direct exchanges. If you need a different item, please follow the return process and place a new order.

Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us immediately at help@luminasale.shop with photos of the item.

  • We will replace the item or issue a full refund at no additional cost.

Non-Returnable Items

  • For hygiene or safety reasons, certain categories of products may not be eligible for return. These exceptions will be stated on the product page when applicable.

Contact Us
For any questions regarding returns or refunds, email us at: help@luminasale.shop